Cape Town (H/O) Customer Support Technicians

Arch is a premier retail management software package, developed, implemented, maintained and supported by Spinnaker Software in Sub-Saharan Africa. Arch is a cutting-edge product that continuously boasts first-to-market product developments.

Young professionals who want a good start, and to continue growing their IT careers, will find this an exciting company and an excellent opportunity. If you want to be part of a dynamic, innovative and growing organisation, then Spinnaker Software is the place for you.


Job Specification:
This position entails providing telephonic and on-line technical support to our client base on our POS software, Arch, using SQL as the back-end.

A function of this role is to determine whether a query is a user error or a system error. System errors are referred to Technical Consultant department.


Minimum Requirements:

  • BSc (IT) or IT diploma (A+; N+) or MCSE
  • Microsoft SQL knowledge / experience
  • 5 – 5 years’ work experience in a similar environment advantageous
  • Retail background advantageous
  • Good communication skills in English
  • Good communication in Afrikaans, advantageous but not essential
  • Team Player
  • A problem solver / logical thinker
  • Ability to work under pressure
  • Reliable and dedicated
  • Ambitious person who is willing to put in the extra effort to advance within the company


As the nature of our business is not 8-5, please note that shift-work applies.


Weekday shift are:

  • 07h00 – 16h00
  • 08h00 – 17h00
  • 09h00 – 18h00
  • 10h00 – 19h00
  • 11h00 – 20h00
  • 16h00 – midnight / late (upgrade shift).


Weekend shifts are:

  • 07h00 – 16h00


Further Shift and Overtime Information:

  • Staff work on average 2 Saturday and 1 Sunday shifts a month. In the week following a Saturday shift you will get 1 day during the week off.
  • Sundays are paid at 1.5 times overtime as Sundays are part of our normal support hours.
  • Public holidays are paid at 2 times overtime.
  • Upgrade shifts are not eligible for overtime.
  • A flat rate per upgrade is paid according to store size.
  • There is a stand-by shift, from 20h00 – 07h00, which is covered by 1 person for 1 week at a time.
  • A stand-by allowance is paid.


Candidate Characteristics:

  • Responsiveness
  • Discipline
  • Resilience
  • Confidence
  • Ability to take ownership
  • Attention to detail
  • Positive Attitude
  • Professional communication Skills in English
  • Above average communication skills in Afrikaans (Preferred)
  • Willingness to learn
  • Honesty


To Submit

  • A Word formatted CV
  • A copy of a recent salary slip
  • Copy of ID
  • Copy of qualifications / certifications


Should you not hear from us within 14 working days, please consider your application unsuccessful.



We wish you well in your career search going forward.