Gauteng Support Technician


Arch is a premier retail management software package, developed, implemented, maintained and supported by Spinnaker Software into Sub-Saharan Africa.  Arch is a cutting-edge product that continuously boasts first-to-market product developments.


Professionals who want to be proactively involved with projects from inception to completion, will enjoy working in this environment. The nature of this position is not an 8-5. The successful candidate will need to make a commitment to working extra hours to ensure deliverables are met.


If you see yourself developing your career as part of a professional, innovative and growing company, then this is the opportunity for you.


Job Specification:

The Technician is responsible for on-site installations, as well as support of, and consumables sales to our retail client base in the Gauteng and surrounding regions.


Minimum Requirements:

  • 1 year + experience
  • Microsoft Skills
  • A+ N+ / MCSE / Diploma / Degree
  • Hardware and Software experience
  • Experience in cabling implementation
  • Ability to travel
  • Ability to work long hours as needed (Standby, Overtime, Shifts and Weekends)
  • Own vehicle
  • Valid License

(Please note: Travel reimbursement per km based on AA rates.  For longer trips, a company vehicle will be made available.)



  • SQL
  • POS / Retail / FMCG experience preferred


Interacts With:

  • Branch Manager (Direct Line Manager)
  • Technical Manager
  • Technical Customer Support Department
  • Senior IT Technicians
  • Other IT Technicians
  • Clients, both telephonically as well as on-site



  • Client Calls
  • Conduct Site Audits / Site Surveys.
  • Site Preparations
  • Cabling Installation
  • Hardware Installations / Maintenance
  • Software Installations / Maintenance
  • Troubleshooting
  • Services and Maintenance
  • Client Liaising
  • Fault identification and solutions offering
  • Escalation of more complex fault findings to 3rd Line Technicians
  • All related Administration


Candidate Characteristics:

  • Responsiveness
  • Discipline
  • Resilience
  • Confidence
  • Ability to take ownership
  • Attention to detail
  • Positive Attitude
  • Professional communication Skills in English
  • Above average communication skills in Afrikaans (Preferred)
  • Willingness to learn
  • Honesty


Provided in the role:

  • Extensive training offered
  • Seeing problem solving and implementations come to fruition
  • Working in an ever-changing environment
  • Opportunities for individual career development and promotion from within the company


To Submit

  • A Word formatted CV
  • A copy of a recent salary slip
  • Copy of ID
  • Copy of qualifications / certifications


Should you not hear from us within 14 working days, please consider your application unsuccessful.


We wish you well in your career search going forward.