About Arch Retail Systems

Just What is Arch Point of Sale All About?

Our story

We are a retail management service provider, currently servicing more than 1,400 stores across Southern Africa. Spinnaker Software started as a family business in 1997 and has grown to become a market leader in retail and wholesale management solutions. Our footprint has expanded and we now have offices in every major city in Southern Africa. Since our inception we’ve grown to a staff complement of 200+. We’ve worked hard to earn our reputation as a leader in retail management software, with a suite of innovative in-house developed Arch products.

What differentiates us from our competitors?

We have a multi-disciplinary team, structured to service the needs of our client base.  Our software product offering is comprehensive, catering for the management needs of small, medium and large retailers.  We pride ourselves in the fact that we continuously upgrade our software through interaction with, and inputs from the marketplace – we have our own in-house software development division consisting of top-notch business analysts, programmers, and a  quality assurance department.  In addition to our software offerings, we also offer innovative hardware products, specifically selected for durability and reliability in harsh African retail conditions. We love what we do and only feel fulfilled once we have played our role in the success of you, our business partner. Our slogan says it all: “Arch Passion, Your Edge”

Comprehensive service and support infrastructure

Each branch is equipped to deal with first line hardware supportSecond and third line software support is conducted through our online head office call centre in Cape Town.  We have fully-fledged branches throughout South Africa (Cape Town, Port Elizabeth, Durban, Midrand and Bloemfontein), in Namibia (Windhoek) and in Botswana (Gaborone). We’ve recently seen a growth beyond our primary markets into Zimbabwe, Zambia, Angola, DRC, Malawi and Tanzania. In these countries we established a service presence to ensure sites in these countries are well looked after.