Eastern Cape Junior Support Technician

Introduction:

Arch is a premier retail management software package, developed, implemented, maintained and supported by Spinnaker Software into Sub-Saharan Africa.  Arch is a cutting-edge product that continuously boasts first-to-market product developments.

 

Professionals who want to be proactively involved with projects from inception to completion, will enjoy working in this environment. The nature of this position is not an 8-5. The successful candidate will need to make a commitment to working extra hours to ensure deliverables are met.

 

If you see yourself developing your career as part of a professional, innovative and growing company, then this is the opportunity for you.

 

Job Specification:

The Technician is responsible for on-site installations, as well as support of, and consumables sales to our retail client base in the Port Elizabeth areas, as well as Eastern Cape regions.

 

Minimum Requirements:

  • 1 year + experience
  • Microsoft Skills
  • A+ N+ / MCSE / Diploma / Degree
  • Hardware and Software experience
  • Experience in cabling implementation
  • Ability to travel
  • Ability to work long hours as needed (Standby, Overtime, Shifts and Weekends)
  • Own vehicle
  • Valid License

(Please note: Travel reimbursement per km based on AA rates.  For longer trips, a company vehicle will be made available.)

 

Advantageous:

  • SQL
  • POS / Retail / FMCG experience preferred

 

Interacts With:

  • Branch Manager (Direct Line Manager)
  • Technical Manager
  • Technical Customer Support Department
  • Senior IT Technicians
  • Other IT Technicians
  • Clients, both telephonically as well as on-site

 

Accountabilities:

  • Client Calls
  • Conduct Site Audits / Site Surveys.
  • Site Preparations
  • Cabling Installation
  • Hardware Installations / Maintenance
  • Software Installations / Maintenance
  • Troubleshooting
  • Services and Maintenance
  • Client Liaising
  • Fault identification and solutions offering
  • Escalation of more complex fault findings to 3rd Line Technicians
  • All related Administration

 

Candidate Characteristics:

  • Responsiveness
  • Discipline
  • Resilience
  • Confidence
  • Ability to take ownership
  • Attention to detail
  • Positive Attitude
  • Professional communication Skills in English
  • Above average communication skills in Afrikaans (Preferred)
  • Willingness to learn
  • Honesty

 

To Submit

  • A Word formatted CV
  • A copy of a recent salary slip
  • Copy of ID
  • Copy of qualifications / certifications

 

Should you not hear from us within 14 working days, please consider your application unsuccessful.

 

We wish you well in your career search going forward.