About Arch Retail Systems

Just What is Arch Point of Sale All About?

Our story


We are a fully integrated retail management service provider, currently servicing more than 1,200 stores. Spinnaker Software started as a family business in 1997 and has grown to become a market leader in retail and wholesale management solutions. We now have offices in every major city in Southern Africa. Since our inception we’ve grown to a staff complement of 180+. We’ve worked hard to earn our reputation as a leader in retail systems software management and development.


What differentiates us from our competitors?


We have a multi-disciplinary team, structured to service the needs of our client base.  Our software product offering is comprehensive, catering for the management needs of small, medium and large retailers.  We pride ourselves in the fact that we continuously upgrade our software through interaction with, and inputs from the marketplace – we have our own in-house software development division consisting of top-notch business analysts, programmers, and a  quality assurance department.  We can offer the total solution with innovative hardware offerings, specifically selected for durability and reliability in harsh African retail conditions. Our slogan says it all: “Arch Passion, Your Edge”

Comprehensive service and support infrastructure


Each branch is equipped to deal with first line hardware support. Second and third line software support is conducted through our head office call centre in Cape Town.  We have fully-fledged branches throughout South Africa (Cape Town, Port Elizabeth, Durban, Midrand and Bloemfontein), in Namibia (Windhoek) and in Botswana (Gaborone), and a service presence in Zimbabwe, Zambia, Angola, DRC and Tanzania.